ULTBIAS Blue is evolving

After listening to our community, we've made some meaningful changes to how ULTBIAS Blue works. Here's what's new.

Pre-orders have moved to our main websites

Pre-orders for all successful Concepts will now be handled exclusively through ultbias.com and ultbias.us. Previously, ULTBIAS Blue could only ship from our World Warehouse, which wasn't ideal for everyone, particularly our US collectors. By moving pre-orders to our main websites, you'll have access to the full range of fulfilment options with fewer restrictions.

ULTBIAS Blue is now a voting platform

This is the big one. ULTBIAS Blue has evolved into a dedicated space for our community to shape what gets made. No orders, no payments, no shipping logistics here. Just voting on the Concepts you love.

How voting works

When a new Concept drops, collectors can cast a single vote for any design they'd like to see move into production. Because voting no longer requires a financial commitment, the threshold to greenlight a Concept is higher. To keep things fair and votes meaningful, each Concept can only receive one vote per person. We ask that you vote with intention and only for Concepts you genuinely plan to pre-order. Every vote counts toward making something real.

A reward for early supporters

Collectors who vote for a Concept that reaches production will receive an exclusive 15% discount on the pre-order, compared to the standard 10% available to everyone else. It's our way of recognising the people who help bring these designs to life.

Easier navigation with new Brand Tabs

We've updated the brand tabs so you can move between ULTBIAS Blue and our main websites more seamlessly. They're separate platforms, but designed to feel like one connected experience.

Limits of orders during Concept Stage

Previously, collectors were able to secure multiple different Concepts at the same time. However, if some of the Concepts were unsuccessful, they were taken out of the orders, and the shipping cost could not be adjusted immediately. To avoid the manual process of partially refunding shipping, we are limiting orders to one Concept per order, but you can order multiples of the same Concept.

If collectors wish to secure more than one Concept, they will need to make multiple orders. Please note that there are no differences in shipping costs if they were purchased together or separately. The shipping costs scale the same way. 

Add-Ons not available during Concept Stage

During the Concept Stage, Add-Ons such as Pocket Pages will not be available as they caused unintended errors in our first round of Concepts.

If you wish to purchase the pocket pages as Add-Ons, they will be available during the Pre-Order Stage or immediately from ultbias.com (ultbias.us for US customers).

Grace Period Extended to 7 days

After successful Concepts, we had collectors who were unable to resolve their payment within 3 days as they needed more time. We have extended the grace period to 7 days. This means if payment has not been made 7 days after the successful Concept, their order will be cancelled immediately. 

Concept and Pre-Order Items Cannot Be Combined

Collectors cannot place Concept products and Pre-Order products in the same order. Each type must be checked out separately, so please complete one order before starting the other.

Mixing multiple Pre-Order products and Pre-Order Add-Ons

We have fixed the shipping error where if you included a Pre-Order Add-On in your cart, it generates a separate shipping rate and states that it ships now. We have removed that error and the shipping cost will be combined with the Pre-Order products and all products will be shipped at the same time. 

Shipping Costs

We are continually working to improve shipping rates for our customers. Given the overwhelming supporting for ULTBIAS Blue and the World Warehouse during launch, we've negotiated slightly improved rates which have been applied to the store and will be reflected on all future orders. If there are any further improvements, we will share this. Please watch this space! 

Updated Shipping Coverage

We have been working closely with our logistics and World Warehouse team to provide affordable rates for our customers at ULTBIAS Blue. The negotations are still ongoing and as a result, we've had to remove the following countries from our delivery network:

• Malta
• Croatia
• Cyprus
• Luxembourg

This is an ongoing project and we hope to share an update in the future.

USA Order Limit

To manage ongoing tariff challenges, orders shipping from the World Warehouse to the USA have been reduced from 18lbs (8kg) to 11 lbs (5 kg). This helps us handle tariffs more effectively and ensures a smoother process for you.

To assist customers with this, please check your cart page with the items to see the total weight of your order. If your cart exceeds 11 lbs (5 kg), no shipping rates will be generated and you will be unable to complete your purchase.

As part of the updated shipping costs improvements applied, all US orders will be capped at most 55 USD per order. 

New Tracking Page

We received inquiries about the status of their first round of Pre-Orders. We have created a dedicated page to track where each product is up to, divided into stages.